Package Protection

PACKAGE PROTECTION:

1. Terms and Conditions
   1. Introduction The Package Protection Program (the "Program") offers customers protection against missing, lost, stolen, or damaged shipments for a fee based on a percentage of the basket subtotal.
   2. Eligibility The Program is available to all customers who opt in during the checkout process. Participation is confirmed at the time of purchase.
   3. Coverage The Program covers the following situations:
      • Shipments that have tracking that has not moved for 7 or more business days.
      • Lost shipments that cannot be located by the carrier for 7 or more business days.
      • Stolen shipments confirmed by local authorities (a police report may be required).
      • Damaged shipments received by the customer (photo evidence of damage required).
   4. Exclusions The following are NOT covered under the Program:
      • Shipments delivered to an incorrect address provided by the customer.
      • Damage due to misuse or improper handling by the recipient.
      • Claims made after 14 days from the date of delivery.
      • Multiple claims by the same recipient may be denied at the discretion of Dlux Fab.
      • Minor/insignificant cosmetic flaws (as determined by Dlux Fab), are not covered as they are considered to be a normal part of the shipping process.
      • The Program does not cover expedited shipping for replacement shipments. Should expedited shipping be required for any reason, the customer will be responsible for that expense.
   5. Claim Process To file a claim, customers must:
      • Submit a claim online within 14 days of the incident. The form for submitting claims is linked at the end of the terms and conditions.
      • Provide necessary documentation, including proof of purchase, tracking information, and any relevant photos.
      • Claims will be reviewed and processed within 2 business days.
   6. Fees A fee of $1.99 or 3% (whichever is larger) of the basket subtotal will be charged at checkout for participation in the Program. This fee is non-refundable.
   7. Duration of Coverage Coverage lasts until delivery confirmation is received. Customers must opt in for each order to activate the Program.
   8. Modifications and Cancellations Customers may opt out of the Program at any time by deselecting the option on the shipping selection page prior to checkout. Once an order is placed, the fee for the Program is non-refundable.
   9. Limitation of Liability Dlux Fab is not liable for any indirect or consequential damages related to the Program. Maximum damages not to exceed the value of the original purchased product(s) subtotal. The Program is intended to provide peace of mind but does not guarantee against all potential issues.
   10. Governing Law These terms are governed by the laws of the State of Minnesota and the laws of the recipient’s State. Any disputes arising from the Program will be resolved in accordance with those laws.
   11. Changes to Terms Dlux Fab reserves the right to modify these terms at any time. Changes will be posted on the Policies page.
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